Where to find information about us and our products
You can find everything you need to know about us, Nigel Belcher Turf & Paving Limited, and our products on our website or from our sales staff before you order. We also confirm the key information to you in writing after you order, either by email, in your online account or on paper.
We don’t give business customers all the same rights as consumers
For example, business customers can’t cancel their orders, they have different rights where there is a problem with a product and we don’t compensate them in the same way for losses caused by us or our products. Where a term applies just to businesses or just to consumers, this is clearly stated. You are a business customer if you are buying products wholly or mainly for use in connection with your trade, business, craft or profession, even if you are an individual.
When you buy from us you are agreeing that:
If you are a business customer this is our entire agreement with you
If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by us or on our behalf which is not set out in these terms and that you have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.
Sometimes we reject orders
Sometimes we reject orders, for example, because a product is unexpectedly out of stock, because a credit reference we have obtained is unsatisfactory, because you are located outside our delivery areas, as stated on our website and in our marketing or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.
We charge you when you order
However, for some products we take payment at regular intervals, as explained to you during the order process. If your product is goods (rather than digital content or services), you will own it once we have received payment in full.
If you are a business customer you have no set-off rights
If you are a business customer all amounts due under this agreement (from you to us or from us to you) shall be paid in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
We charge interest on late payments
If we’re unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 8% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.
We pass on increases in VAT
If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
We’re not responsible for delays outside our control
If our supply of your product is delayed by an event outside our control, such as by extreme weather or supply chain issues, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won’t compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team: CONTACT NO. 01635 202700 to end the contract and receive a refund for any products you have paid for in advance, but not received less reasonable costs we have already incurred.
Products can vary slightly from their pictures
A product’s true colour may not exactly match that shown on your device or in our marketing or its packaging may be slightly different. Because our products are natural materials, all sizes, weights, capacities, dimensions and measurements indicated on our website can be out by up to 2%.
You’re responsible for making sure your measurements are accurate
If we’re making or supplying the product to measurements you provide, you’re responsible for making sure those measurements are correct. Find information and tips on how to measure on our website or contact our Customer Service Team: CONTACT NO. 01635 202700.
We charge you if you don’t give us information we need
We charge you additional sums if you don’t give us information we’ve asked for about how we can access your property for delivery, installation or to provide services or if you don’t do preparatory work for installation, as agreed with us. For example, we might need to re-deliver on another vehicle or with extra manpower, reschedule services or adjust other work.
If you are a consumer and you bought online, or over the telephone, you have a legal right to change your mind
Your legal right to change your mind. For most of our products bought online, or over the telephone, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below.
|Your legal rights|
|14 days to change your mind, (online and telephone sales only).|
|You pay costs of return|
When you can’t change your mind. You can’t change your mind about an order for:
The deadline for changing your mind. If you change your mind about a product you must let us know no later than 14 days after:
How to let us know. To let us know you want to change your mind, contact our Customer Service Team: CONTACT NO. 01635 202700.
You have to return the product at your own cost. If your product is goods, for example, paving, you have to return it to us within 14 days of your telling us you have changed your mind. You can:
We only refund standard delivery costs. We don’t refund any extra you have paid for express delivery or delivery at a particular time.
You have to pay for services you received before you change your mind. If you bought a service (such as laying of paving) we don’t refund you for the time you were receiving it before you told us you’d changed your mind.
We reduce your refund if you have used or damaged a product. If you handle the product in a way which would not be acceptable at our site, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product’s condition is not “as new”, or the packaging is damaged. In some cases, because of the way you have treated the product, no refund may be due. Our Customer Service Team: CONTACT NO. 01635 202700 can advise you on whether we’re likely to reduce your refund.
When and how we refund you. If your product is a service, or goods that haven’t been delivered or that we’re collecting from you, we refund you as soon as possible and within 14 days of you telling us you’ve changed your mind. If your product is goods that you’re sending back to us, we refund you within 14 days of receiving them back from you (or receiving evidence you’ve sent them to us). We refund you by the method you used for payment. We don’t charge a fee for the refund.
You can end an on-going contract (find out how)
We tell you when and how you can end an on-going contract with us (for example, for regular services or goods) during the order process and we confirm this information to you in writing after we’ve accepted your order. If you have any questions, please contact our Customer Service Team: CONTACT NO. 01635 202700 .You have rights if there is something wrong with your product
Return the product to us. If you think there is something wrong with your product, you must either bring it into one of our stores or contact our Customer Service Team: CONTACT NO. 01635 202700.
Your rights and remedies if you are a consumer. We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk. Remember too that You have several options for resolving disputes with us.
|Summary of your key legal rights |
If your product is goods, for example paving or aggregate, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
· Up to 30 days: if your goods are faulty, then you can get a refund.
· Up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
· Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.
Your rights if you are a business. We warrant that on delivery, and for a period of 12 months from the date of delivery (warranty period),] any products which are goods shall:
Your remedies if you are a business. Unless an exception applies (see Exceptions to business customers’ warranty) if:
we shall, at our option, repair or replace the defective product, or refund the price of the defective product in full and this will be your only remedy for breach of the warranty. These terms shall apply to any repaired or replacement products supplied by us.
Exceptions to business customers’ warranty. We will not be liable for a product’s failure to comply with the business customer warranty (see Your rights if you are a business) if:
We can change products and these terms
Changes we can always make. We can always change a product:
Changes we can only make if we give you notice and an option to terminate. We can also make the following types of change to the product or these terms, but if we do so we’ll notify you and you can then contact our Customer Service Team: CONTACT NO. 01635 202700 to end the contract before the change takes effect and receive a refund for any products you’ve paid for in advance, but won’t receive:
Changes in product due to supply issues.
We can withdraw products
We can stop providing a product, due to supply issues. We let you know at least as we know, suggest an alternative and, if the replacement is not to your satisfaction, we can refund any sums you’ve paid in advance for products which won’t be provided.
We can end our contract with you
We can end our contract with you for a product and claim any compensation due to us if:
Our liability to consumers. We’re responsible for losses you suffer caused by us breaking this contract unless the loss is:
Our liability to businesses. If you’re a business, then, except in respect of the losses described in Losses we never limit or exclude:
Losses we never limit or exclude. Nothing in these terms shall limit or exclude our liability for:
No implied terms about goods. Except to the extent expressly stated in Your rights if you are a business, we exclude all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982.
We use your personal data as set out in our Privacy Notice
You have several options for resolving disputes with us
Our complaints policy. Our Customer Service Team: CONTACT NO. 01635 202700 will do their best to resolve any problems you have with us or our products.
Resolving disputes without going to court (consumers only). Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You can submit a complaint to RICS through their website at https://www.rics.org, RICS does not charge you for making a complaint and] [[if OR If] you’re not satisfied with the outcome you can still go to court.
You can go to court. These terms are governed by English law. If you are a consumer then, wherever you live, you can bring claims against us in the English courts and if you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. If you are a consumer we can claim against you in the courts of the country you live in. If you are a business you irrevocably agree to submit all disputes arising out of or in connection with our contract with you to the exclusive jurisdiction of the English courts.
Other important terms apply to our contract
We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We’ll tell you in writing if this happens and if you are a consumer we’ll ensure that the transfer won’t affect your rights under the contract. If you’re a consumer and you’re unhappy with the transfer you can contact our Customer Service Team: CONTACT NO. 01635 202700 to end the contract within 14 days of us telling you about it and we will refund you any payments you’ve made in advance for products not provided.
You can only transfer your contract with us to someone else if we agree to this. We may not agree if there would be a negative impact on our business. However, you can transfer our consumer guarantee (as explained in Our goodwill guarantee) to a new owner of the product. We can require the new owner to prove you transferred the product to them, for example by providing a copy of the contract for sale of the property. If you’re a business you need our agreement to transfer your contract with us and it’s entirely up to us whether we give it.
Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.
These terms may have changed since you last reviewed them